Refund Policy

This Refund Policy explains when and how you can obtain a refund for a MyFuture.careers Career Blueprint purchased from NexDoc AI Inc. (Delaware), registered at 1007 N Orange St., Wilmington, DE 19801, USA. It works together with our Terms of Service.

We stand behind the quality and depth of our AI-engineered Career Blueprints. For support or refund requests, email support@myfuture.careers.

1. Guaranteed Delivery

If we fail to deliver your generated report within one (1) business day after successful payment, you automatically qualify for an immediate 100% full refund of the amount paid for that order.

“Business day” means Monday through Friday, excluding U.S. federal holidays, measured in U.S. Eastern Time unless we communicate otherwise. Delivery means we send the report download link (or equivalent access) to the email on your paid session. Delays caused by an incorrect email address you provided, spam filtering, or your failure to complete required assessment inputs are not treated as our delivery failure.

2. 100% Satisfaction Guarantee

If you receive your report and feel it did not bring you clarity or value, you may request a 100% full refund of the amount paid for that order.

To qualify under this satisfaction guarantee:

• Email support@myfuture.careers from the email address associated with your purchase, include your order or session details if available, and briefly explain why the report fell short; and
• Complete a brief 15-minute feedback call with our strategy team so we can understand where the report fell short and continuously refine our AI profiling engine.

We will schedule the feedback call in good faith at a mutually workable time. Refunds under this section are contingent on completing that call, unless we waive the requirement in writing.

3. What Is Not Refundable

• Free assessment progress, sample report emails, or other unpaid features (there is no charge to refund);
• Requests based solely on changing your mind about career direction after you have already received substantial customized work, unless you complete the satisfaction-guarantee process above;
• Chargebacks initiated without first contacting us may delay resolution; we encourage you to reach out to support first so we can help quickly;
• Fraudulent, abusive, or Terms-violating purchases may be denied refund and reported as appropriate.

4. How Refunds Are Issued

Approved refunds are returned to the original payment method via Stripe. Timing depends on your bank or card issuer and typically appears within several business days after we process the refund.

5. How to Contact Us

Support & refund claims: support@myfuture.careers

NexDoc AI Inc. (MyFuture.careers)
1007 N Orange St.
Wilmington, DE 19801
USA

6. Policy Changes

We may update this Refund Policy by posting a revised version on this page. The version in effect at the time of your purchase governs that order, unless a change is required by law or is more favorable to you and we apply it retrospectively.